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Frequently Asked Questions

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Everything People Ask Us

How quickly can a locksmith get to me?

Across the inner and middle north - Brunswick, Coburg, Preston, Northcote, Reservoir, Essendon, Heidelberg and their neighbours - we are typically on site within 20 minutes. Out towards Craigieburn, Mernda, Eltham and Sunbury, allow closer to 30. You get a realistic estimate for your actual street on the phone before we dispatch.

Are you available 24 hours?

Yes. We operate 24 hours a day, 7 days a week, including public holidays. After-hours and holiday rates apply and are quoted before we attend, never added afterwards.

How do you work out the price?

We quote your exact price on the phone before dispatching anyone, based on the job and the time of day. The figure you agree to is the figure on the invoice.

What payment methods do you accept?

Cash, EFTPOS and all major credit cards, taken on site once the job is done and you are satisfied with it. Commercial clients can be invoiced on account.

Are your locksmiths licensed and insured?

Yes. Every technician is licensed, insured and police-checked, and carries photo identification which they will show you on arrival without being asked for it.

Will you damage my door getting it open?

Rarely. The large majority of lockouts are opened non-destructively and you keep the lock you already own. If drilling is genuinely the only route, we explain that and what it costs before starting.

Which suburbs do you actually cover?

More than 60 suburbs across Melbourne's north, from Brunswick and Fitzroy North at the inner edge out to Craigieburn, Mernda, Eltham and Sunbury. If your suburb is not listed, call anyway - there is usually a technician nearby.

What if you cannot solve my problem?

You do not pay. Not a reduced rate, not a partial refund - if we cannot help you, there is no charge.

Still not sure?

One call and you will know exactly where you stand.

Call 03 8400 0947