A lockout is never convenient and it is almost never during business hours. It is the school run, or it is midnight, or it is the one weekend the family is visiting. We keep technicians spread across the northern suburbs rather than parked at a single depot, which is the only reason a 20-minute arrival is a promise and not a slogan.
Call Now: 03 8400 0947The vast majority of lockouts are solved by picking or bypassing the mechanism, which means you keep the lock you already own. Drilling is the last option on the list, and if your particular lock leaves us no alternative you will hear that on the phone or at the door, before anything irreversible happens.
Weatherboard front doors in Preston, walk-up flats in Brunswick, new estate builds in Mernda with multipoint locking, unit blocks in Heidelberg on restricted keys, roller doors, granny flats and side gates. Public holidays and 3am included, because that is when the phone actually rings.
You get a figure on the phone, and that figure is what appears on the invoice. After-hours rates exist and we say them out loud rather than folding them in quietly at the end.
A licensed technician is on the road near you right now.
Across the inner and middle north - Brunswick, Coburg, Preston, Northcote, Reservoir and their neighbours - we are typically at the door inside 20 minutes. On the outer fringe, out towards Craigieburn, Mernda, Sunbury and Diamond Creek, allow closer to 30. You get a real number on the phone before we dispatch.
Almost never. Non-destructive entry is the default and it works on the overwhelming majority of jobs. If your lock is one of the rare types that genuinely cannot be bypassed, we explain that and what the replacement costs before we touch it.
That is the normal situation with a lockout, not an unusual one. We work through proof of residency with you - addressed mail, a neighbour who knows you, a tenancy agreement or an account on your phone. We do have to establish you are entitled to enter, but we are practised at doing it quickly.
We cover 60+ northern suburbs including Brunswick · Coburg · Preston · Northcote · Thornbury · Fitzroy North · Reservoir · Pascoe Vale · Essendon · Moonee Ponds · Glenroy · Fawkner — see all areas.